14 Days Exchange Policy
All merchandise are non refundable and exchangeable ONLY if there are any manufacturing defects on the merchandise itself. The buyer has the right to request for a replace of the defected merchandise by sending us an email at firstname.lastname@example.org and return the merchandise back to us within 14 days of receiving your merchandise.
When returning the item(s), the merchandise must be unused and in the same condition that the buyer received it. It must also be in the original packaging and have all labels attached. To authorize the return, we require a receipt or proof of purchase. Once we have received the merchandise, we will inspect the merchandise. If any merchandise not in its original condition, is damaged or missing parts for reasons not due to the manufacturer's error may not be approved for an exchange of merchandise.
Contact us before returning your item
Buyers must notify Sellers in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer accepts the merchandise. Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of, including late delivery, at the time Buyer accepts the merchandise.
Any transactions between the Buyer and the Seller are governed by the laws of Hong Kong S.A.R. To the extent that any court proceedings are commenced, the Buyer and any Guarantor hereby consent to the jurisdiction of the courts of Hong Kong S.A.R, for any claims or controversies arising in the sale of merchandise by the Seller to the Buyer. However, the foregoing shall not in any way diminish or limit the arbitration provisions set forth below.
To return the merchandise, please mail it to:
Unit 01 41/F, One Midtown, 11 Hoi Shing Road, Tsuen Wan, Hong Kong
Fashion Edge Limited will ONLY bear the shipping cost for sending the exchanged merchandise back to the buyer. The Buyer will be responsible for paying their own shipping costs for returning the exchange merchandise. Once exchange is approved, we will make arrangement to ship the merchandise back to the buyer. The shipping period of the return merchandise will depend on where the buyer's country of residence is. Usually the shipping period within Asia region will be 7 - 14 days; to Europe and other region will be 14 - 30 days.
We recommend the buyer to consider using a traceable shipping service or purchasing shipping insurance for the return merchandise. We do not take any responsibility for any merchandise lost during the return shipping.